Frequently Asked Questions
Will the conference take place in the same city / venue?
At present, we are planning to hold the event in the same location, Hotel Sofitel, St James, London.
Am I automatically registered for the event in September?
Yes – if you are already registered, we will simply move your registration to the new date – 7-8 September 2020.
What happens if I’m unable to attend the event in September?
As per our usual Terms & Conditions, you can do one of the following:
- Nominate a colleague to attend in your place – please contact conferences@crugroup.com with the details of the person who will take your place;
- Request a credit note for the 2021 edition of the event and attend then
- Cancel at least one month prior to the event start date and receive a full refund on your delegate fee minus a 10% admin fee
What happens to my existing accommodation booking and will I receive a refund from the hotel?
If you have a room booking at the hotel and wish to amend it to the new dates, please contact us at conferences@crugroup.com as we are currently liaising with the hotel on this matter.
I have already booked my flight – will CRU reimburse this cost?
Unfortunately, CRU cannot reimburse this cost. We strongly advise you check your flight booking, to see if you can cancel and get a refund or move your flight to another date. Alternatively, please check your/your company’s travel insurance policy, as you may be able to make a claim against that policy.