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Frequently Asked Questions

Will the conference take place in the same city / venue?

At present, we are planning to hold the event in the same location, Hotel Sofitel, St James, London.

Am I automatically registered for the event in September?

Yes – if you are already registered, we will simply move your registration to the new date – 7-8 September 2020.

What happens if I’m unable to attend the event in September?

As per our usual Terms & Conditions, you can do one of the following:

  • Nominate a colleague to attend in your place – please contact conferences@crugroup.com with the details of the person who will take your place;
  • Request a credit note for the 2021 edition of the event and attend then
  • Cancel at least one month prior to the event start date and receive a full refund on your delegate fee minus a 10% admin fee

What happens to my existing accommodation booking and will I receive a refund from the hotel?

If you have a room booking at the hotel and wish to amend it to the new dates, please contact us at conferences@crugroup.com  as we are currently liaising with the hotel on this matter.

I have already booked my flight – will CRU reimburse this cost?

Unfortunately, CRU cannot reimburse this cost.  We strongly advise you check your flight booking, to see if you can cancel and get a refund or move your flight to another date.  Alternatively, please check your/your company’s travel insurance policy, as you may be able to make a claim against that policy.