Virtual FAQ's

Am I automatically registered for the virtual event in February 2021?
Yes – if you are already registered, we will simply move your registration to the virtual event, February 16-18, 2021. 

I booked my place at the standard event rate – will I get a refund?
Yes, the virtual event is priced at $349, for a single-user licence, this rate is valid till the 31st December.

Can I use the refund amount of my original fee to bring colleagues to the virtual event instead?

Yes, we would love for you to spread the word around your organization and see if any of your colleagues would like to attend the virtual event too. Please get in touch so we can arrange this: 

I have booked an exhibition stand/sponsorship – do I need to re-book?
No, we will move your booking to the virtual event.  All exhibitors have been individually contacted already, but if you have any questions, please contact Michelle (Fisk) Bingham  

 What happens if I’m unable to attend the event in February 2021?
 As per our usual Terms & Conditions, you can do one of the following:
  •  Nominate a colleague to attend in your place – please contact with the details of the person who will take your place;
  •  Request a credit note for the 2022 edition of the event and attend then
  •  Cancel at least one month prior to the event start date and receive a full refund on your delegate fee minus a 10% admin fee  

What happens to my existing accommodation booking and will I receive a refund from the hotel?
If you have a room booking at the hotel and wish to amend it to the new dates, please contact us at  as we are currently liaising with the hotel on this matter.  

I have already booked my flight – will CRU reimburse this cost?
Unfortunately, CRU cannot reimburse this cost.  We strongly advise you check your flight booking, to see if you can cancel and get a refund or move your flight to another date.  Alternatively, please check your/your company’s travel insurance policy, as you may be able to make a claim against that policy.

For any further queries, please email us at