1.1 The conference is organised and managed by CRU Publishing Limited, a company registered in England and Wales with registration number 2504047 and registered office at Charles House, 108-110 Finchley Road, London NW3 5JJ, with VAT number GB 564 411 355.

1.2 References to “CRU” means CRU Publishing Limited. Reference to “you” means the customer/ entity completing the booking request.

1.3 All applications to register for the conference, and all orders to purchase the relevant documentation pack, are made subject to these Terms & Conditions (which shall apply to the exclusion of any terms imposed by you).

1.4 You acknowledge and accept that we have the right to publicly announce our business relationship with you which shall include but not be limited to announcements on social media. Such announcements shall not be disparaging or otherwise adverse to your business.


2.1 All applications to register for a conference are subject to availability and you making full payment.

2.2 Applications to register for a conference can be made in one of the following ways:

2.3 Confirmation (or rejection) of your booking will be sent to you via email within five (5) working days of our receipt of your booking request.

2.4 Delegate passes issued for use at the conference are valid for named attendees only and, subject to clause 4.2 below, cannot be transferred unless agreed in writing by CRU.

2.5 If CRU agrees, in accordance with clause 2.4, that any delegate passes can be transferred to a third party, then you will be responsible for ensuring that such third party complies with these Terms and Conditions. You shall remain responsible for all acts and omissions of such third party as if they were your own.

2.6 You may be asked for photographic ID during the conference. If you are unable to provide identification which matches your delegate pass you may be asked to leave the conference


3.1 The prices for attending the conference, and/or purchasing the documentation pack for the conference are set out on the relevant registration booking form or can otherwise be obtained from us upon request.

3.2 The price is exclusive of VAT (or equivalent sales tax). You shall pay any applicable VAT to CRU on receipt of a valid VAT invoice.

3.3 Once your booking has been confirmed an invoice will be sent to you within ten (10) working days setting out the relevant payment instructions and terms. Payment is due immediately upon receipt of this invoice.

3.4 We accept payment by

  • The following credit & debit cards: AmEx, Visa and Mastercard;
  • Bank Transfer (please contact us for account details).

3.5 If you apply to register for the conference less than two (2) weeks before the date of the conference we will only accept payment by a credit card, unless we expressly agree otherwise in writing. If for any reason we have not received payment in full by the date of the conference you (or the attending delegate) will be asked to provide payment by credit card on the day of the conference. We reserve the right to cancel your booking at any time if payment is not made and refuse entry to the conference.

3.6 You acknowledge and accept that if payment is not made in accordance with this Clause 3, interest on the overdue balances (including any period after the date of any judgment or decree against the Customer), and late payment fees, fall due and payable and are calculated upon the basis set out in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).

3.7 You must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).


4.1 It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing and/or location of the conference or the advertised speakers. We reserve the right to make changes at any time. Where we alter the time and/or location of the conference, we will provide you with notice and offer you the choice of either a credit for a future event of your choice (up to the value of sums paid by you in respect of the conference) or the opportunity to attend the conference as revised.

4.2 If you are unable to attend the conference we welcome substitute delegates attending in your place from the same business organisation at no extra cost provided that we have at least 2 days prior notice of the name of the proposed substitute and received payment in full. Please notify us of any substitutions by email at:

4.3 No refunds will be given in respect of any cancellations by you or non-attendance, save at our absolute discretion.

4.4 Live Events - CRU shall not be liable for your travel, accommodation or other costs and expenses incurred (included wasted costs and expenses), and shall not otherwise be liable for any failure or delay in the performance of our obligations, if we are required to cancel or relocate the conference as a result of an event outside our reasonable control (including, without limitation, to acts of God, floods, lightning, storm, fire, explosion, war, military operations, acts of terrorism or threats of any such acts, any strike action, lock-outs or other industrial action and a pandemic, epidemic or other widespread illness).

4.5 Virtual / Hybrid Events – When delegates are joining a virtual / hybrid event via our virtual event platform, CRU shall not be liable for poor internet connections or software platform failures which result in harm or loss of transmission and / or data from your personal device. No refund will be due if there is a software or internet failure which is not due to the fault of CRU and not within CRU’s reasonable control.

4.5.1 It is recommended you use the latest version of mainstream web browsers to mitigate any transmission problems and to ensure full use of all the functionality offered. Mainstream web browsers include Google Chrome, Mozilla Firefox, Microsoft Edge and Apple Safari.

4.6 By downloading the delegate list, you waive any right you may have had (at our discretion in accordance with clause 4.3) to cancel your place and receive a refund.


5.1 All rights in all presentations, documentation and materials published or otherwise made available as part of the conference (including but not limited to any documentation packs or audio or audio-visual recording of the conference) (“Content”) are owned by CRU or are included with the permission of the owner of the rights.

5.2 No (i) photography, filming or recording; or (ii) republication, broadcast or other dissemination of the Content is permitted.

5.3 You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content (save that use by the relevant delegate for internal business purposes shall be permitted), and in particular (but without limitation) you shall not (and shall procure that each of your delegates shall not):

(i) upload any Content into any shared system;

(ii) include any Content in a database;

(iii) include any Content in a website or on any intranet;

(iv) transmit, re-circulate or otherwise make available any Content to anyone else;

(v) make any commercial use of the Content whatsoever; or

(vi) use Content in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.

5.4 Any conference 3rd party speakers or authors does not necessarily reflect CRU views or opinions. CRU cannot be held responsible for the views of third parties or any associated data and charts provided.

5.5 Any suggestions or advice contained in the Conference should not be relied upon in place of professional or other financial advice. Whilst CRU take reasonable care to ensure that the Content created by CRU is accurate and complete, some content is supplied by third parties. CRU cannot be held responsible for the views of third parties or any associated data and charts provided. You should verify the accuracy of any information (whether supplied by us or third parties) before relying on it.

5.6 To the extent that any Content is made available by us online we reserve the right to suspend or remove access to such Content at any time.


6.1 Subject to Clause 6.4, our aggregate liability to you, whether such liability arises in contract, tort (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to a conference, shall be limited to the price paid by you in respect of your booking to attend the conference.

6.2 Subject to Clause 6.4, we shall not be liable to you for (i) any loss of profit, loss of or damage to data, loss of anticipated savings or interest, loss of or damage to reputation or goodwill or; (ii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind.

6.3 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, damages, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to a conference.

6.4 Nothing in this these Terms and Conditions shall limit or exclude either party's liability for:

6.4.1 death or personal injury caused by that party's negligence, or the negligence of that party's employees, agents or subcontractors;

6.4.2 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982;

6.4.3 fraud or fraudulent misrepresentation; or

6.4.4 any other liability which cannot be limited or excluded by applicable law.

6.5 Except to the extent expressly stated in clause 6.4 all terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

6.6 You assume sole responsibility for all conclusions drawn from the conference services or Content and for any decisions taken as a result. Subject to clause 8.4, CRU shall have no liability to you in respect of any outcomes or consequences arising from, or relating to, your use of, or reliance on, the conference or the Content.


7.1 You warrant that you shall:

7.1.1 comply with all applicable laws, statutes and regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010 and the Foreign Corrupt Practices Act of 1977;

7.1.2 not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;

7.1.3 promptly notify us (in writing) if you become aware of any breach of clause 7.1.1 or 7.1.2, or have reason to believe that you (or someone on behalf of you) have received any request or demand for any undue influence or other advantage of any kind in connection with the performance of these Terms and Conditions.

7.2 CRU expects delegates to observe all relevant competition laws at the conference and any related events. Participants are individually responsible for their compliance when attending this event. Any talks, presentations or discussions must be fully compliant with competition laws and delegates are reminded that they must not raise discuss or exchange commercially confidential information relating to the companies which they represent. If in any doubt, delegate should seek their own legal advice.

7.3 CRU operates a sanctions policy and reserves the right to refuse/cancel bookings from, or refuse entry to, any such persons or organisations who do not meet the requirements of this policy, in its absolute discretion.

7.4 Breach of this clause 7 shall entitle us to terminate our agreement with you in accordance with clause 11.1.3.


We will only use your personal information as set out in our privacy policy: CRU privacy policy


9.1 When attending a live conference event, delegates must observe all health and safety rules and regulations and any other reasonable security requirements that apply at the premises.

9.2 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all losses, damages, costs, claims or expenses of any kind arising from any breach by you (or any of your delegates) of this clause 9.


12.1 You undertake that you shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of CRU (including any conference delegate lists which you may be provided with access to) or any of its affiliates, except as permitted by clause 10.2.

10.2 You may disclose CRU’s confidential information:

10.2.1 to your employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of exercising your rights or carrying out your obligations under or in connection with these Terms and Conditions. You shall ensure that your employees, officers, representatives, contractors, subcontractors or advisers to whom you disclose CRU’s confidential information comply with this clause 12; and

10.2.2 as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

10.3 You shall use CRU’s confidential information for any purpose other than to exercise your rights and perform your obligations under or in connection with these Terms and Conditions.


11.1 CRU may end the contract to provide the conference services to you, or suspend the conference services, at any time by writing to you if:

11.1.1 you do not make any payment to us when it is due;

11.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services (e.g. delegate information).

11.1.3 you breach any material term of these Terms and Conditions, including clause 9 (Compliance), clause 11 (Health and Safety), and clause 12 (Confidentiality).


12.1 These Terms and Conditions (together with any documents referred to herein or required to be entered into pursuant to these Terms and Conditions) contain the entire agreement and understanding between us and supersede all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of these Terms and Conditions and any such document.

12.2 You acknowledge that in registering a delegate place you have not relied on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in these Terms and Conditions.

12.3 These Terms and Conditions shall not create, nor shall they be construed as creating, any partnership or agency relationship between CRU and you.

12.4 You accept that communication with us may be electronic. We may contact you by e-mail or provide you with information by posting notices on our website (save that any notices of material changes to your booking with us will be emailed to you directly). You agree to this electronic means of communication and you acknowledge that all such communications that we provide to you electronically comply with any legal or contractual requirement that such communication be made in writing.

12.5 Save as set out in Clause 4.2 you are not permitted to re-sell, transfer, assign or otherwise dispose of any of your rights or obligations arising under these Terms and Conditions.

12.6 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.7 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.8 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services or let you attend the conference, we can still require you to make the payment at a later date.

12.9 These Terms and Conditions and the rights and obligations of both parties shall be governed by, and construed in accordance with, the laws of England and Wales and both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute which arises hereunder.