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Terms and conditions


Payment policy 
Registrations can only be confirmed upon receipt of payment or proof of payment and discounted fees will only apply when payment is received within the offer period. If payment is not received before the conference, delegates will be asked to guarantee payment at registration with a personal credit card. Late payments made after the conference will be subject to an additional 10% administration fee. 

Cancellation policy 
Cancellations must be received in writing prior to 4 October 2019 to qualify for a full refund less a 10% administration fee. It may be necessary for reasons beyond the control of the organisers to alter content, timing and venue. In the unlikely event of the conference being cancelled or curtailed due to any reasons beyond the control of CRU Events, or it is necessary or advisable to relocate or change the date and/or location of the event, neither CRU Events, nor its employees will be held liable for refunds, damages and/or additional expenses which may be incurred by delegates. We therefore recommend prospective delegates to arrange appropriate insurance cover. 

Disclaimer 
This conference is an open forum and the content of papers and presentations given by guest authors and speakers from companies other than CRU and its subsidiaries and any opinions expressed therein are the responsibility of the authors and speakers concerned and are not endorsed by CRU Events. CRU Events disclaims all liability for any tort or damage arising out of any statement or opinion made in any paper or presentation by any guest author or speaker.

** !! WARNING !! **CRU has not, and would never, appoint an agency to handle hotel bedroom sales on our behalf. We block a number of rooms for our event which you can directly book via a special weblink at a preferred conference rate, which will be sent to you once you have registered. If you are approached by a company called Convention Housing Services or Exhibition Housing Services, or EHRS for bedroom bookings – these companies are NOT recommended by CRU - we strongly advise that you do NOT book any rooms with them. They cannot guarantee your booking and may charge you with additional fees that make them more expensive than they pretend to be.

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