FAQ's

We will share more details about the virtual event over the coming weeks.  In the meantime, here are some FAQs which will answer your questions regarding your registration:

Am I automatically registered for the virtual event?
Yes – if you are already registered, we will simply move your registration to the virtual event.  

I booked my place at the full rate – will I get a refund?
Yes, we are in the process of contacting all delegates who registered by August 11, 2020 to discuss all options.

I have booked an exhibition stand/sponsorship – do I need to re-book?
No, we will move your booking to the virtual event.  If you have any questions, please contact Paul Terry.

What happens to my existing accommodation booking and will I receive a refund from the hotel?
If you have a room booking at the conference hotel, we will cancel it on your behalf, and you will receive a full refund.  If you wish to keep your room, please contact us at conferences@crugroup.com  as we are currently liaising with the hotel on this matter.

I have already booked my flight – will CRU reimburse this cost?
Unfortunately, CRU cannot reimburse this cost.  We strongly advise you check your flight booking, to see if you can cancel and get a refund or move your flight to another date.  Alternatively, please check your/your company’s travel insurance policy, as you may be able to make a claim against that policy.For any further queries, please email us at conferences@crugroup.com